We are a print on demand store, meaning that items are not printed until you place your order. For the production of your goods, 2-5 business days are added to the shipping time. The shipping time depends heavily on which country you are ordering from. Estimated shipping times are as follows:
- Europe: 2 - 7 business days
- USA: 2 - 5 business days
- Australia: 2 - 5 business days
- Japan: 2 - 5 business days
- International: 10 - 24 business days
*For larger orders or more complex production processes, as well as during seasonal peak times such as Christmas, the duration of production and delivery may vary from the times indicated. Generally, we do not announce a guaranteed delivery date.
Where is my order produced and shipped?
Our producers are located in different countries around the world to keep delivery distances as short as possible. Our goods are produced on demand and shipped directly to you.
Will I be charged customs fees for my order?
International orders may be subject to additional customs and tax fees, which are determined by the local customs office and are beyond our control. Customs regulations vary from country to country. We recommend that you check directly with the local customs office to see if any duties or taxes will be charged on your purchases, as we have no control over these fees.
I should have received my order by now, but I still don't have the package. What should I do?
To help us before you contact us, please complete the following steps:
- Find the tracking link in one of our order notifications you received via email and look at the tracking log.
- Check the shipping confirmation email for errors in the shipping address, you may have mistyped it.
- Ask the local post office if they have the package.
- Ask your neighbor if the delivery person left the package with them.
If the delivery address is correct and the package was not left at your neighbor's or at the post office, contact us at firstname.lastname@example.org with your order number.
If you found an error in your shipping address, we can send you a replacement order, but shipping is at your own expense.