Review Policy

Where our reviews come from

We invite only customers who have actually ordered from us. The invitation is sent automatically after a completed order and is tied to that order. There is no open review form that anyone can fill in without a purchase. This is how we ensure that every review is backed by a real purchase.

What we publish

We publish every review we receive, positive and negative alike, in the reviewer's own words. We do not shorten, polish or improve any wording, including language errors. Where we show a translated review, we label the translation as such and keep the original text available.

When we do not publish a review

We remove a review, or do not publish it, if it contains unlawful, abusive or discriminatory content, discloses personal data or contact details of third parties, clearly does not concern our shop or our products, advertises other providers, or contains a statement of fact that is demonstrably untrue.

The last point applies only to verifiable facts, for example the claim that a parcel never arrived when delivery is documented and confirmed by the customer. It does not apply to a customer's opinion, judgement or satisfaction. We do not remove a bad review for being bad. We document each such decision and its reasoning internally.

No incentives

We do not pay for reviews, we offer no discounts, vouchers or rewards in exchange, and we give no preferential treatment to customers who leave one.

Older reviews

Reviews from before August 2026 were collected through Trusted Shops and migrated into our current system. There too, invitations went only to customers with a completed order. The texts have been carried over unchanged.

Overall rating

The overall rating shown is the unweighted average of all published reviews. We weight neither by recency nor by rating.