Shipping policy

 

Shipping Policy

1. Delivery Areas

We ship our products to the following regions:

  • Europe: all EU/EEA countries and Switzerland
  • Oceania: Australia and New Zealand
  • Asia: Japan
  • North America: Canada, Mexico, United States
  • Central America & the Caribbean
  • South America

The exact list of deliverable countries is shown at checkout. If your country cannot be selected at checkout, we unfortunately cannot deliver there at this time. We do not deliver to P.O. boxes.

2. Production and Processing Times

Many of our products (especially clothing) are made "print-on-demand" (made to order) to avoid overproduction and protect the environment, so we first need time for manufacturing.

  • Production time: 2 to 5 business days after receipt of full payment.

As soon as your item is finished and handed to the shipping provider, you will receive a shipping confirmation by email, usually with a tracking link.

3. Shipping Times

The pure shipping times (after production) depend on the delivery address. The following are estimated guidelines:

  • Europe (EU/EEA, Switzerland): 4 to 9 business days
  • North America (USA, Canada, Mexico): 5 to 10 business days
  • Central America & Caribbean: 8 to 15 business days
  • South America: 7 to 14 business days
  • Australia & New Zealand: 10 to 14 business days
  • Japan: 8 to 14 business days

Business days are Monday to Friday, excluding public holidays.

4. Shipping Costs

The exact shipping costs are calculated and clearly displayed in the shopping cart and at checkout before you complete your order. They depend on the weight of the items, the destination, and the selected shipping method.

5. Taxes, Customs and Import Duties

Deliveries within the EU/EEA: Your order is produced and shipped from our fulfilment partner's facilities located within the EU. The delivery is therefore treated as a supply within the EU — no import duties or customs formalities arise for you, and any applicable VAT is already accounted for within our supply chain. The price shown at checkout is the final price; you will not receive any additional charges from the carrier on delivery.

Deliveries outside the EU/EEA (e.g. Switzerland, the Americas, Australia, Japan): additional customs duties, import taxes and fees may apply. These are not included in the purchase price or shipping costs and must be paid by you as the buyer to the responsible customs/tax authority or the delivering carrier upon import. Customs rules vary by country; please inform yourself in advance at your local customs office.

6. Delivery Problems and Undeliverable Packages

Please ensure your delivery address is correct and complete. We assume no liability for packages that cannot be delivered due to an incorrect or incomplete address (e.g. missing house number, wrong postal code). Costs for returns or reshipping resulting from an incorrect address or failure to collect the package are borne by the buyer.