Shipping policy

Shipping Policy

1. Delivery Areas

We ship our products to the following regions:

  • Europe: Switzerland, Norway, Iceland and Liechtenstein

  • Oceania: Australia and New Zealand

  • Asia: Japan

  • North America: Canada, Mexico, United States

  • Central America & the Caribbean

  • South America

Deliveries to European Union member states are currently suspended. Since the EU’s new packaging regulation took effect on 12 August 2026, a seller registered outside the EU counts as the “producer” in every member state it ships into and must appoint a paid authorised representative in each of them. For a business of our size that is not viable, so we have had to stop deliveries to the EU for the time being. We are working on a solution and will announce it on our home page once there is one.

The exact list of deliverable countries is shown at checkout. If your country cannot be selected at checkout, we unfortunately cannot deliver there at this time. We do not deliver to P.O. boxes.

2. Production and Processing Times

Many of our products (especially clothing) are made “print-on-demand” (made to order) to avoid overproduction and protect the environment, so we first need time for manufacturing.

Production time: 2 to 5 business days after receipt of full payment.

As soon as your item is finished and handed to the shipping provider, you will receive a shipping confirmation by email, usually with a tracking link.

3. Shipping Times

The pure shipping times (after production) depend on the delivery address. The following are estimated guidelines:

  • Europe (Switzerland, Norway, Iceland, Liechtenstein): 4 to 9 business days

  • North America (USA, Canada, Mexico): 5 to 10 business days

  • Central America & Caribbean: 8 to 15 business days

  • South America: 7 to 14 business days

  • Australia & New Zealand: 10 to 14 business days

  • Japan: 8 to 14 business days

Business days are Monday to Friday, excluding public holidays.

4. Shipping Costs

The exact shipping costs are calculated and clearly displayed in the shopping cart and at checkout before you complete your order. They depend on the weight of the items, the destination, and the selected shipping method.

5. Taxes, Customs and Import Duties

All of our current delivery destinations are outside the European Union. Your order is produced and shipped by our fulfilment partner from the facility closest to the delivery address. Depending on the destination, additional customs duties, import taxes and fees may apply on import. These are not included in the purchase price or shipping costs and must be paid by you as the buyer to the responsible customs/tax authority or the delivering carrier upon import. Customs rules vary by country; please inform yourself in advance at your local customs office.

6. Delivery Problems and Undeliverable Packages

Please ensure your delivery address is correct and complete. We assume no liability for packages that cannot be delivered due to an incorrect or incomplete address (e.g. missing house number, wrong postal code). Costs for returns or reshipping resulting from an incorrect address or failure to collect the package are borne by the buyer.